Information We Collect
Running an effective learning platform means we need certain information from you. Think of it like this: when you walk into a physical classroom, the instructor needs to know your name and how to reach you with course materials.
Account Information
- Your full name and email address when you create an account or register for a masterclass
- Phone number if you choose to provide it for course updates or SMS notifications
- Billing address and payment details when you purchase course access
- Professional background information if you complete your profile to connect with other learners
Learning Activity Data
We track how you engage with course content because it helps us improve the learning experience. This includes which videos you watch, how long you spend on different modules, quiz scores, and assignments you submit.
We record your progress through masterclasses so you can pick up exactly where you left off. Your learning journey stays with you across devices.
Technical Information
- IP address and general location data to ensure platform security
- Browser type, operating system, and device information for compatibility
- Access times and pages visited to understand how people use our platform
How We Use Your Data
Every piece of information serves a specific purpose. We don't collect data just to have it sitting in a database somewhere.
Your email lets us send you course access credentials, notify you when new masterclasses launch that match your interests, and share important updates about courses you've enrolled in. Payment information processes your transactions and maintains your purchase history for tax records.
- Delivering course content and maintaining your enrollment records
- Processing payments and preventing fraudulent transactions
- Sending relevant course recommendations based on your learning history
- Improving our platform by analyzing how learners interact with different content formats
- Responding to your support requests and technical issues
- Complying with Australian tax and educational reporting requirements
We analyze learning patterns across all users to identify which teaching methods work best, but this analysis uses aggregated data that doesn't identify individual learners.
Data Sharing and Third Parties
We don't sell your personal information to marketers or data brokers. Period. But running an online platform does require working with certain service providers.
Essential Service Providers
Payment processors handle your credit card information securely. Cloud hosting services store course videos and materials. Email service providers deliver course notifications. These companies only access data necessary for their specific function and are contractually obligated to protect it.
Course Instructors
When you enroll in a masterclass, the instructor can see your name, progress through their course, and any questions or assignments you submit. This lets them provide personalized feedback and understand how learners engage with their teaching.
Legal Requirements
We may disclose information if required by Australian law, court order, or government regulation. We'll notify you about such requests unless legally prohibited from doing so.
Security Measures
Protecting your data isn't just a compliance checkbox for us. We encrypt data in transit and at rest, maintain regular security audits, and restrict employee access to personal information based on job requirements.
- SSL encryption for all data transmitted between your device and our servers
- Secure payment processing through PCI-compliant payment gateways
- Regular security testing and vulnerability assessments
- Access controls and activity logging for all team members who handle user data
- Automatic logout after periods of inactivity on shared devices
No system is completely bulletproof, but we invest significantly in security infrastructure and respond quickly to any potential threats.
Your Rights and Control
This is your data. You have rights regarding how it's used and stored under Australian privacy law.
Access and Portability
You can request a complete copy of all personal data we hold about you. We'll provide it in a structured, commonly used format within 30 days of your request.
Correction and Updates
Update your profile information anytime through your account settings. If you spot something inaccurate in data we maintain, contact us and we'll correct it promptly.
Deletion Requests
You can request deletion of your account and associated data. We'll remove your personal information within 90 days, though we may retain certain records for legal compliance, fraud prevention, or legitimate business purposes like processing refunds.
If you've completed a masterclass and earned a certificate, we maintain a record of that completion for verification purposes even if you delete your account. This protects the integrity of our certification system.
Marketing Communications
Unsubscribe from marketing emails anytime using the link in every message. You'll still receive essential emails about courses you're enrolled in or purchases you've made.
Policy Updates
We review and update this policy periodically as our platform evolves or regulations change. When we make significant changes, we'll notify active users via email at least 30 days before the new policy takes effect.
The "Last Updated" date at the top of this page shows when we most recently revised the policy. Continuing to use our platform after updates take effect means you accept the revised terms.
Questions About Privacy?
If something in this policy isn't clear, or you have specific questions about how we handle your information, our team is here to help. We take privacy seriously and want you to feel confident about sharing your learning journey with us.